Chat Bot and Artificial Intelligence Testing

We installed a “learning” machine on the websites of Lítačka and City District Prague 12 that answers the questions of web visitors as if they were communicating directly with a call centre operator or chatbox.

The inhabitants of Prague did not, therefore, have to look up information on the websites. They just asked a question and the automatic responder came up with a suggestion of how to proceed.

 

Functions

• Fast and reliable information without any manpower
• User-friendly solution

 

Benefits

• Improvement in information quality
• Increased request handling speed
• Collection of data for further processing and optimization of electronic communication with customers

 

Project

After a six-month operational trial on the Lítačka and City District Prague 12 websites, the efficiency of the project is being evaluated. A decision will subsequently be made on whether to expand the project to include other city websites.

 

Implementation

Q3 2017 – Q2 2018

 

Team

Operátor ICT, Plc. – Project Manager  

City District Prague 12